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Simple, Transparent Pricing
A flat monthly fee for a dedicated secretary. No setup fees, no per-minute meter, no long-term contract.
How does Top Dispatch pricing work?
Top Dispatch charges one flat monthly fee for a dedicated remote secretary, sized by the hours you need (part-time, full-time or extended coverage) and the type of work. There are no setup fees, no per-call or per-minute charges and no long-term contract: service is month to month with 30 days' notice.
Choose Your Coverage
Every plan includes a dedicated, vetted secretary who works your hours.
Part-Time
For owner-operators who need the busiest hours covered.
- Dedicated secretary
- Call answering & booking
- CRM updates
- Monthly billing
Full-Time
For shops with steady daily call volume.
- Everything in Part-Time
- Dispatch coordination
- Estimate follow-ups
- Back-office tasks in quiet hours
Extended Coverage
For 24/7 trades and multi-truck teams.
- Everything in Full-Time
- After-hours emergency dispatch
- On-call paging
- Multi-person scheduling
What Phone Coverage Costs in the US
How a dedicated receptionist compares with hiring locally, a shared answering service or an AI receptionist.
| Option | How it is priced | Typical cost |
|---|---|---|
| In-house receptionist | Hourly wage plus payroll taxes, benefits, training and sick/holiday cover | Median wage $18.27/hour, about $38,010/year before employer costs (BLS, May 2025) |
| Shared answering service | Per minute or per call, usually with a monthly minimum and overage | Published rates commonly around $0.70 to $2.00 per minute |
| AI receptionist | Monthly plan sized by minutes or calls | Published plans commonly $25 to $300 per month |
| Top Dispatch dedicated receptionist | Flat monthly fee for a dedicated person's hours, no per-minute charges | Quote based on hours and tasks |
Market ranges reflect published provider pricing we reviewed in October 2026 and change often. Check current pricing with each provider.
What Are Missed Calls Costing You?
Compare a flat monthly fee with the work going to voicemail today.
The starting numbers are examples. Replace them with yours.
How We Compare
| Top Dispatch dedicated receptionist | Shared answering service | AI receptionist | In-house hire | |
|---|---|---|---|---|
| Who picks up | The same trained person every shift | Whichever agent in the pool is free | A software voice agent | Your employee |
| How you pay | Flat monthly fee, part-time or full-time | Per minute or per call, plus overage | Monthly plan sized by call volume | Hourly wage plus payroll taxes and benefits |
| Knows your business | Learns your service area, price book and technicians | Works from a script you supply | Works from the answers you load into it | Yes |
| Dispatching | Assigns jobs, calls technicians, updates the customer | Usually takes a message or pages on-call | Can book a slot; can't sort a schedule clash | Yes |
| Your software | Logs in to your job system as a user | Varies by provider and plan | Through integrations, where they exist | Yes |
| Fits best | Shops with steady daily call volume | Low volume, overflow or message taking | After-hours overflow and simple bookings | Shops that need someone on site |
Pricing FAQ
How much does a virtual receptionist cost?
Top Dispatch charges a flat monthly fee based on the hours you need and the work involved, with no setup fees. Tell us what you want covered and we send a quote, usually the same day.
Are there per-minute or per-call charges?
No. You pay for a dedicated person's hours, not for each call or minute.
Is there a contract?
No long-term contract. Service is month to month and you can scale up, scale down or cancel with 30 days' notice.
What affects the price?
Hours per day, shift timing (business hours versus overnight), and the mix of work such as reception, dispatch, outbound calling or back office.
How does this compare with hiring locally?
A remote secretary avoids payroll taxes, benefits, office space and recruiting time. Use the calculator on this page to see what missed calls are costing you today.
Sources & further reading
- U.S. Bureau of Labor Statistics: Receptionists (pay and outlook)
- U.S. Bureau of Labor Statistics: Customer Service Representatives
Last updated October 29, 2026. External links open in a new tab.
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