Frequently Asked Questions

Most clients are live within 48 to 72 hours of signing up. We match you with a secretary who has worked in your trade, brief them on your business and they start taking calls.

Yes. We put forward matched candidates and you interview them before committing. If you ever want a different person, we find a replacement.

No long-term contract. Service runs month to month with no setup fees. You can scale up, scale down or cancel with 30 days' notice.

A short intake form, your greeting and call script, your price sheet, your service area, and user logins to your phone system and job software. We guide you through each item.

Yes. Service is month to month, so your first month works as a trial with 30 days' notice to cancel.

Yes. Every secretary passes English proficiency testing before placement and is trained to work with American customers. You interview your candidate before they start, so you can judge for yourself.

Home services: HVAC, plumbing, electrical, locksmith, roofing, garage door, pest control, cleaning, landscaping, construction, security, chimney, air duct and medical spa businesses.

Every secretary is vetted, English-tested and trained on your industry before placement. You get call summaries and reports, and a dedicated account manager reviews performance with you.

The Philippines has a large, experienced English-speaking workforce that already works US hours. See why the Philippines.

Yes. You get one dedicated secretary, not a rotating pool. A briefed backup covers sick days and leave.

Call answering, appointment setting, dispatch coordination, cold calling, back-office admin, reporting and customer support. You choose the mix, and most clients start with the phones.

Your business hours, in your time zone. If you need early starts, evenings, weekends or overnight cover, we build the schedule around that.

You pay a flat monthly fee based on the hours and scope you need, billed monthly. There are no setup fees, per-minute charges or long-term contracts. See pricing.

No. Unlike many answering services, Top Dispatch charges a flat monthly fee for a dedicated person.

ServiceTitan, Housecall Pro, Jobber, FieldEdge, Workiz, QuickBooks, Google Workspace, Microsoft 365 and most common CRMs and phone systems.

Your secretary uses their own login for each tool you share, with only the permissions the work needs. You can remove access at any time.

You get call summaries and regular reports, and you can review call recordings in your own phone system if it records calls.

Tell us. We address it quickly, and if the fit isn't right we find a replacement.