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About Top Dispatch
Dedicated receptionists and dispatchers for US home service companies, since 2023.
Who We Are
Top Dispatch was set up in 2023 by people who had run the front office of a home service business and knew how many jobs were lost to an unanswered phone.
Instead of a call center pool, we give each client one dedicated receptionist or dispatcher. Our team works from the Philippines, covers US business hours and averages 2 to 5 years of experience in booking, dispatch, outbound follow-up and admin for American companies.
We stay narrow on purpose: home services only. That focus is why our people know the difference between a no-heat call and a tune-up, or a burst pipe and a dripping tap.
We are headquartered in Beverly Hills, California, and serve owners in every US time zone.
Based in Philippines
Professional team with deep US business culture training
2-5 Yrs Experience
Every secretary vetted and trained before placement
153+ Active Clients
Growing network of satisfied US businesses
Founded 2023
Built from the ground up with passion for small business
Our Core Values
Integrity
One flat monthly price, written down. No per-minute meter, setup fee or surprise overage.
Excellence
People are screened, English-tested and trained on your trade's call types before they answer your line.
Partnership
Your receptionist works only for your business, so they act like part of your team, not an outside vendor.
Speed
Most clients go live in 48 to 72 hours, with a daily check-in during the first week to tune the scripts.
How We Work With Clients
Most outsourced phone services are built for volume: a large pool of agents answers many companies' lines from a generic script and bills by the minute. That model is fine for taking messages. It struggles when a caller needs a quote, a booked slot or a technician sent to a flooded basement.
We built Top Dispatch the other way round. Each client gets one person who learns their business, works inside their own software and is measured on jobs booked, not minutes logged. If that person is out, a briefed backup covers the line so callers never notice.
What we do
- Inbound reception, booking and dispatch
- After-hours and weekend coverage with your emergency rules
- Outbound follow-up, confirmations and reactivation calls
- Back-office work such as invoicing support, inbox and CRM upkeep
What we don't do
- Charge per minute or per call
- Lock you into a long-term contract
- Give clinical, legal or financial advice to your customers
- Monitor alarm signals, which belongs with your licensed central station
Where we are
Our company address is in Beverly Hills, California, and our receptionists work remotely from the Philippines on US hours. Read more about why our team is based in the Philippines, or see how onboarding works.
Meet the Team
Alex Turner
Started Top Dispatch after struggling, as a home service owner, to find dependable phone and office help without the cost of a local hire.
Maria Reyes
Has run remote teams serving US clients from the Philippines for eight years and oversees matching every new client with the right person.